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Course Code: ITIC1013

Duration: 20 Weeks

Sechdule: Saturday 9:00AM-3:00PM

Lecture time included: 100 hours

Lab time included: 600 hours

Price: $15000 inc.GST

 

 

 

 

CCIE VOICE Certifies expert-level knowledge of voice-over-IP solutions in the enterprise. CCIE Voice certificate confirms basic IP telephony installation, configuration, and maintenance skills by testing a candidate's knowledge of implementing and configuring small- to medium sized IP Telephony solutions using Cisco Unified Communications Manager Express, Cisco Unity Express, and the UC500 Smart Business Communications System solutions.

  • Expert knowledge of Cisco Voice over IP (VoIP) products and solutions in an enterprise environment
  • Capable of building and configuring complex end-to-end telephony network, troubleshooting and resolving VoIP-related problems
  • Core IP routing not required, but must ensure quality of service using in-depth understanding of Layer 2 and 3 network infrastructure

ITIC provides a flexible and integrated learning program using instructor-led, hands-on exercises to build the expert skills required for CCIE Voice certification.

Course Outline

Troubleshooting

  • Troubleshoot dial plans
  • Call routings
  • Automated alternate routing
  • Tail-end hop-off
  • Cisco Unified Communications Manager Extension Mobility
  • Cisco Unified Communications Manager Device Mobility
  • Cisco Unified Mobility

Gatekeepers, CUBE, and SIP Trunks

Cisco Unified Mobility Mobile Voice Access

  • Configure Cisco Extension Mobility
  • Cisco Device Mobility, Mobile Connect
  • Mobile Voice Access features

International Dial Plans

  • Implementing “+” dialing
  • Global transformations, local route groups
  • Globalized route calling

Cisco Unified Contact Center Express Scripting

  • Addressing the scripting call and contact flows
  • Edit Cisco Unified Contact Center Express with the Cisco Unified Contract Center Express Editor
  • Deploy scripting palette steps and scripting techniques
  • Perform advanced scripting tasks

Integrating and Troubleshooting Cisco Unified Presence

  • Configure SIP trunk and CTI gateways
  • Cisco Unified Presence integrated with Cisco Unified Communications Manager
  • Cisco Unified Presence applications; and Cisco Unified Personal Communicator