CCNP Voice (formerly known as CCVP) Course

Course Code: ITIC1005

Duration: 13 weeks

Lectures: 117 hours

Lab time included: 200 hours

Schedule*: Sunday 10:00AM-4:00PM, Thursday 6:30PM-9:30PM

Price: $8800 inc.GST

Bundle CCNP+CCNP Voice Course Offer: $9680

Cisco Certified Network Professional CCNP Voice validates advance knowledge and skills required to integrate into underlying network architectures. Furthermore, this certification validates a robust set of skills in implementing, operating, configuring, and troubleshooting a converged IP network. With a CCNP Voice certification, a network professional can create a collaboration solution that is transparent, scalable, and manageable. The CCNP Voice focuses on Cisco Unified Communications Manager (formerly Unified CallManager), quality of service (QoS), gateways, gatekeepers, IP phones, voice applications, and utilities on Cisco routers and Cisco Catalyst switches. Additionally, the integration and troubleshooting of Cisco Unified Communications applications are now covered in the CCNP Voice, specifically the Cisco Unity Connection and Cisco Unified Presence applications.

Course Outline

Implementing Cisco Voice Communications and QoS

• Module 1: Introduction to Voice Gateways

• Module 2: VoIP Call Legs

• Module 3: Cisco Unified Communications Manager Express Endpoints Implementation

• Module 4: Dial Plan Implementation

• Module 5: Gatekeeper and Cisco Unified Border Element Implementation

• Module 6: Quality of Service

Implementing Cisco Unified Communications Manager, Part 1

• Module 1: Introduction to Cisco Unified Communications Manager

• Module 2: Enabling Single-Site On-Net Calling

• Module 3: Single-Site Off-Net Calling

• Module 4: Media Resources

• Module 5: Feature and Application Implementation

Implementing Cisco Unified Communications Manager, Part 2

• Module 1: Multisite Deployment Implementation

• Module 2: Centralized Call-Processing Redundancy Implementation

• Module 3: Bandwidth Management and CAC Implementation

• Module 4: Implementation of Features and Applications for Multisite Deployments

• Module 5: CCD

Troubleshooting Cisco Unified Communications

• Module 1: Introduction to Troubleshooting Cisco Unified Communications Solutions

• Module 2: Cisco Unified Communications Manager Troubleshooting

• Module 3: Troubleshooting Call Setup Issues

• Module 4: SAF and CCD Issues

• Module 5: Troubleshooting Cisco Unified Communications Manager Features and Application Issues

• Module 6: Voice Quality and Media Resources Issues

Integrating Cisco Unified Communications Applications

• Module 1: Introduction to Voice Mail

• Module 2: Cisco Unity Connection in a Cisco Unified Communications Manager Environment

• Module 3: Cisco Unity Express Implementation in Cisco Unified Communications Manager Express Environment

• Module 4: Voice Profile for Internet Mail Implementation

• Module 5: Cisco Unified Presence Implementation

CCNP Voice Prerequisites

CCNA Voice or any CCIECertification can act as a pre-requisite.

CCNP Voice Exams

*Please note the course schedule is subject to changes.