Microsoft Dynamics CRM 2011 Customization and Configuration

Microsoft Dynamics CRM 2011 Customization and Configuration

Course Code: ITIC80294
Duration: 3 days (Daytime Class), 3 weeks (Weekend Class)

Daytime class Mon – Wed 9:00AM – 5:00PM
Weekend class Sat 9:00AM – 5:00PM

Lecture hours: 21
Lab hours: 30 (self-practice lab – book your own time)

Price: $1790 incl.GST (Include Microsoft Official Courseware, valued at up to $250 and Microsoft exam valued at $206)

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Exam: MB2-866 Microsoft Dynamics CRM 2011 Customization and Configuration
Credit towards Certifications: Microsoft Dynamics Certified Technology Specialist

Course Overview

This course describes the techniques required to customize Microsoft Dynamics CRM to meet the specialized needs of businesses. The topics covered include Security; creation and configuration of entities; design of forms views and charts; auditing and Solutions. The course describes each topic and how each topic relates to the other topics to produce a full configured, effective solution..

Who Should Attend

This course is intended for both novice and experienced customizers of Microsoft Dynamics CRM who are familiar with the end-user principles of the software. No programming skills are required, but a basic understanding of database principles will be an advantage.

At Course Completion

After completing this course, students will be able to:

  • Design and implement strategies for the creation of Business Units and Security Roles
  • Create and configure Microsoft Dynamics CRM Users and Teams
  • Describe the principles of customizing the system
  • Create and configure fields for both custom and system entities
  • Create and configure custom entities, including standard and activity entities
  • Design, create and configure relationships between entities
  • Create and configure Views, Charts and Forms for both system and custom entities
  • Implement Field Security in Microsoft Dynamics CRM
  • Configure and monitor audition on Microsoft Dynamics CRM components
  • Design, create and configure Solutions in Microsoft Dynamics CRM; implementing both managed and unmanaged Solutions


* Please note course schedules are subject to changes, please check with our office before register.