Microsoft Certified Technology Specialist (MCTS) - Windows 7, Enterprise Desktop Support Technician

Course Code: ITIC2009

Duration: 4 weeks (Weekend class), 4 days (Daytime class)

Schedule*:

Weekend class Sunday10:00AM-4:00PM

Daytime class Tuesday & Thursday10:00AM-4:00PM

Lectures: 18 hours

Lab: 6 hours

Location: Sydney

Price: $1980 inc.GST (includes Free Microsoft Official Courseware)

Course Overview

This course provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer. It will also help test takers prepare for the 70-685 and 70-682 exams.

Who Should Attend

This course is intended for Windows 7 desktop support technicians who resolve Tier 1 and 2 problems on desktop computers. A minimum of three years of experience configuring and supporting desktop or laptop operating systems is recommended.

At Course Completion

After completing this course, students will be able to:

• Identify and Resolve Desktop Application Issues
• Identify the Cause of and Resolve Networking Issues
• Manage and Maintain Systems That Run Windows 7
• Support Mobile Users
• Identify the Cause of and Resolve Security Issues

* Please note course schedules are subject to changes, please check with our office before register.