Sales Management in Microsoft Dynamics CRM 2011

Sales Management in Microsoft Dynamics CRM 2011

Course Code: ITIC80291
Duration: 1 Day

Daytime Class Mon 9:00AM – 5:00PM
Weekend Class Sat 9:00AM – 5:00PM

Lecture hours: 7
Lab hours: 10 (self-practice lab – book your own time)

Price: $550 incl.GST (Include Microsoft Official Courseware)


Book Course


Exam: MB2-868 Microsoft Dynamics CRM 2011 Applications
Credit towards Certifications: Microsoft Dynamics Certified Technology Specialist

Course Overview

This course introduces the capabilities of Sales Management in Microsoft Dynamics CRM that allow you to track and manage the sales process from potential to close. It provides insight on using the Product Catalog and process sales information. It also introduces some of the tools used to analyze and report on sales information.

Who Should Attend

This course is designed for new partners and customers of Microsoft Dynamics CRM that want to learn about the available sales features in the Microsoft Dynamics CRM product.

At Course Completion

After completing this course, students will be able to:

  • Gain a conceptual understanding of the Microsoft Dynamics CRM sales process
  • Understand the role of the core record types used in Sales Management
  • Discuss when to use leads to qualify or disqualify opportunities
  • Use process dialogs to automate lead and opportunity management
  • Use the Product Catalog
  • Create Price Lists for campaigns and special offers
  • Create orders, quotes and track order fulfillment
  • Use Lists, Views and Charts to obtain important sales information
  • Work with and create dashboards


* Please note course schedules are subject to changes, please check with our office before register.