Service Desk Analyst

Job Details Looking for that Great Place To Work?

  • Want to work in a real IT company with over 500 clients in retail, finance, automotive, and NGO’s?
  • Have you had exposure on how to remote onto a server and use AD, SQL, Citrix, & Exchange consoles?
  • Do you want to have full domain access and use these technologies to provide your customers with First Time Fix?
  • Would you like to learn how to access and modify DNS and DHCP scopes?
  • Take your existing skills and accelerate them with our certification bonus program.
  • We’re the No.1 small to medium business Managed IT Service Provider.

With offices around Australia and an ever-growing client base we currently seek experienced and highly motivated Service Desk Agents to join our Sydney team.

We’re interested in individuals who want a career in IT and are prepared to progress through the company increasing their skills and responsibility. If you’re passionate about customer satisfaction through service excellence, apply today.

Requirements include:

  • Strong and assertive communication skills with the ability to communicate effectively over the phone.
  • Ability to work within a 24×7 rotating shift (nights and weekends will be involved)
  • At least 1 year in a similar role is essential
  • Attainment of a current accredited Microsoft certification
  • Excellent Time Management skills
  • Extensive hands-on experience troubleshooting support issues across numerous enterprises is essential
  • Interpersonal and written communications skills are to be exceptional
  • Attention to detail is a must as is your ability to liaise confidently with clients
  • Industry experience would be an advantage
  • Experience with LAN and WAN networks would be an advantage.

Click here to apply or simply send your resume to info@itic.com.au and quote the position in the subject line.