Workflow and Dialog Processes in Microsoft Dynamics CRM 2011

Workflow and Dialog Processes in Microsoft Dynamics CRM 2011

Course Code: ITIC80444
Duration: 1 days

Daytime Class Mon 9:00AM – 5:00PM
Weekend Class Sat 9:00AM – 5:00PM

Lecture hours: 7
Lab hours: 10 (self-practice lab – book your own time)

Price: $550 incl.GST (Include Microsoft Official Courseware, valued at up to $250)

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Course Overview

This training provides students with tools and information to help them better understand how processes can be implemented in Microsoft Dynamics CRM 2011

Who Should Attend

This course is intended for Microsoft Dynamics CRM System Administrators and Customizers, as well as Business Managers who want to find out how to automate business processes.

At Course Completion

After completing this course, students will be able to:

  • Describe the primary benefits and scenarios for using workflow and dialogs processes in Microsoft Dynamics CRM.
  • Describe how Microsoft Dynamics CRM 2011 workflows function.
  • Design, create, and manage basic workflows and dialogs processes


* Please note course schedules are subject to changes, please check with our office before register.